Shipping policy

This policy explains how and when Fivestar.shop ships your order.

Order processing

We prepare and dispatch your order promptly, usually within a few business days of it being placed. You'll receive a confirmation email when your order is on its way.

Estimated delivery

Most United States orders arrive within about 2 weeks (roughly 10 to 14 days) from the order date, including processing and transit. International orders usually take longer, commonly 2 to 4 weeks, depending on customs. These are estimates, not guarantees, and can be affected by carrier delays, customs, holidays, and weather.

Shipping cost

Shipping is free on all orders within the United States. Orders outside the United States are charged a flat $10 shipping fee, shown at checkout before you pay.

Tracking

Where tracking is available, a tracking number is emailed to you once your order ships. Please allow a short time for tracking to become active after dispatch.

Where we ship

We ship within the United States and internationally. Any import duties, taxes, or customs fees charged by your country are the customer's responsibility and are not included in the price you pay us.

Delayed, lost, or undelivered orders

If your order hasn't arrived within the estimated window, contact us at caiofax02@gmail.com and we'll help track it down. If a package is confirmed lost in transit, we'll arrange a replacement or refund.

Wrong address

Please double-check your shipping address at checkout. We're not able to reroute or refund orders shipped to an incorrect address provided by the customer, though we'll always try to help.

Last updated: July 24, 2026. Questions? Contact us at caiofax02@gmail.com.