Refund policy

At Fivestar.shop, we want you to be confident in your purchase. This policy explains when and how you can get a refund. It does not affect any statutory rights you have under applicable consumer-protection law.

Faulty, damaged, or incorrect items

If your product arrives damaged, defective, or is not what you ordered, you are entitled to a replacement or a full refund. Contact us within 30 days of delivery at caiofax02@gmail.com with your order number and a photo of the issue, and we'll make it right. Nothing in this policy limits your statutory rights in respect of faulty goods.

Change of mind

If you change your mind, you may return an unused, un-programmed product in its original condition within 14 days of delivery for a refund of the product price; return shipping is the customer's responsibility. Because our NFC products are programmable, we're unable to accept returns of items that have been programmed or used, except where they are faulty or where required by law.

How to request a refund or return

Email caiofax02@gmail.com with your order number and the reason for your request. We'll review and respond within a few business days.

How refunds are issued

Approved refunds are issued to your original payment method. Please allow up to 5–10 business days for the refund to appear, depending on your bank or card issuer.

Results are not guaranteed

FiveStar products make it easier for your customers to leave reviews, but the number of reviews you receive depends on your business, your customers, and how you use the product. We do not guarantee any specific number of reviews or business outcome.

Last updated: July 24, 2026. Questions? Contact us at caiofax02@gmail.com.