Refund policy
At Fivestar.shop we want you to be confident in your purchase. This policy explains when you can get a refund and what we need from you. It does not affect any statutory rights you have under applicable consumer-protection law.
What we refund
We refund products that were faulty when you first unboxed and used them. That covers a pot that will not power on, will not hold a charge, has a dead or damaged screen, has a sensor that does not respond, or arrived physically broken or damaged in transit.
You have 30 days
You have 30 days from the day your order is delivered to make a claim. Email caiofax02@gmail.com with your order number inside that window.
Proof we need
Send clear photos or a short video showing the fault, taken when you first unboxed and used the product. If the outer box was damaged in transit, photograph it before opening; that photo on its own is usually enough. We review every request and respond within a few business days.
What is not covered
- Change of mind, or a product you simply no longer want.
- Damage caused after unboxing, including drops, spills into the electronics, and overwatering.
- Normal battery capacity loss over time.
- Plants. We do not supply plants; the pot ships empty.
How refunds are issued
Once we approve your claim we refund the full purchase price to your original payment method. You do not need to ship the product back to us; keep it. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card issuer.
Cancelling an order
Email caiofax02@gmail.com within 12 hours of ordering and we will cancel and refund in full, provided the order has not already shipped.
Nothing here limits the law
Nothing in this policy limits your statutory rights in respect of faulty goods.
Last updated: July 24, 2026. Questions? Contact us at caiofax02@gmail.com.